Tinkoff Bank - hotline phone number (free). Tinkoff bank calls what to do Suspicious call from Tinkoff bank

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How to understand that you are being scammed on the phone

Even if the fraudster knows the number and expiration date of the card, it is not easy to steal money from it.

Most cards are protected by 3-D Secure - a system that requires you to confirm large transactions with a code from SMS. To find out the cherished code, attackers use: send letters, spam on social networks, fake bank websites and make phone calls on their behalf.

Maxim Matyushchenko

experienced buyer

Imagine: Saturday evening, tea in cups, a series crackles in a laptop. Suddenly a call: "Hello, this is about your card." If the dialogue goes according to one of the scenarios below, end the conversation and report to the bank.

Feature 1

The call comes from a hidden number

The bank always calls from the official numbers listed on the website. It may be federal, it may be mobile, but it will not be hidden.

Feature 2

SMS allegedly from the bank comes in a new correspondence

SMS from the bank also come from one or two numbers that you already know. In any case, do not rush to follow the links in the message.

Feature 3

Interlocutor cannot answer simple questions

Scammer

Hello, you are concerned from the bank. We see a suspicious transaction on your card.

On what card?

According to your main

Call the number

Bank

Hello, you are concerned from the bank. We see a suspicious transaction on your card, the last digits are 1234. Cash withdrawal in another city, the amount is 8000 rubles.

Oops, I took that, thanks!

The call center operator sees on the screen everything that the bank knows about you. If the interlocutor is not ready to answer a simple question, for example, to name the balance on the card, this is a scammer.

Feature 4

Alarm subject of message or call

In order to scare the victim and force them to take the necessary action as soon as possible, scammers come up with frightening scenarios. They say that the bank blocked the account, charged a penalty for the loan, or that a suspicious transaction was carried out.

In such a situation, do not rush, two minutes will not solve anything. Call the bank and check. Call only on the phone number indicated on the site or on the map.

Feature 5

The interlocutor asks for card details or an SMS code

Scammer

To cancel a suspicious transaction, please tell me your card number and the code on the back.

1234 5678 9012 3456 code 789.

Great, you will now receive an SMS, tell me, what are the numbers there?

Bank

We blocked the card and ordered a reissue. The courier will call you to arrange a meeting. We temporarily blocked funds for a suspicious transaction, the security service is studying the situation.

SMS code is like a password. Bank employees will never ask him, and they already know the card number.

If you receive a call purporting to be from a bank and you want to make sure that the person you are talking to is trustworthy, ask for their name. After that, call back the official number of the bank - the one indicated on the card and on the website - and ask to switch to the person who called you.

Feature 6

You are promised benefits without effort

To lure the victim, scammers promise a solid income quickly and effortlessly: super profitable jobs, win-win contests, courses that will make everyone rich. But there is no free cheese even in a mousetrap: you will not get money, you will only lose it. For example, scammers will take an advance payment for tuition and disappear. Or they will promise a prize and lure your card data ostensibly to transfer the winnings.

Feature 7

The interlocutor hurries you or tries to convince you

A bank employee will never insist or rush. He's at work.

Feature 8

Errors in the message

The bank has vigilant editors, but the scammers write with errors. Don't let an illiterate criminal fool you.

Feature 9

The sender's name is misspelled

Fraudsters register addresses that look like bank names. Here the property of the brain works, which reads the meaning of the solv jae if the letters in them are unreadable. When such an SMS arrives, you should also be alerted by the fact that the message was in a new correspondence.

findings

1. If you are not sure about the interlocutor, ask him to give the card number or account balance.
2. Don't panic if you get a notification that your account has been blocked. Call the bank using the number on the website or on the card.
3. Don't be fooled by promises of easy money or effortless gains.
4. If the interlocutor hurries you up or asks for an SMS code, you are talking to a scammer.
5. Read messages from the bank carefully. Fraudsters use sender names that look like bank names and make mistakes in the text.

Tinkoff Bank is a modern bank that has no branches - customer service is performed via the Internet, by phone hotline and a personal visit of bank couriers. Using the hotline, you can contact a bank representative at any time of the day and resolve any financial or technical issue related to its services.

In 2019, the bank became more popular in Russia due to profitable offers for: (with bonuses, cashback and connected savings programs), and profitable. The flow of funds on bank cards, making payments and transfers, can be performed remotely through. But, nevertheless, for some questions, it is better to consult with the bank's specialists by calling the bank's hotline.

Tinkoff Bank hotline phone (free)

For general inquiries, the number is: 8 800 555-77-78 (for calls within the Russian Federation). After the operator finds out the topic of your question, he will switch to the appropriate specialist.

Phones for solving thematic issues

Loans and credit cards:

• Credit card: 8 800 755-10-10 , 8 800 555-10-10 (is free);
• Get a credit card: 8 800 555-777-8 (is free);
• For calls from other countries: +7 495 648-11-11 ;
• Cash loan: 8 800 555-09-11 (is free);
• Mortgage: 8 800 555-777-5 (is free).

Email: [email protected]

Debit cards, deposits:

• Questions: 8 800 755-25-50 , 8 800 555-25-50 (is free);
• Open a deposit or issue a debit card: 8 800 555-22-77 (is free);
• For calls from other countries: +7 495 645-59-19 .

Email: [email protected]

Insurance:

• (for calls within the Russian Federation).

All Tinkoff Bank hotline numbers on the official website page in the "Contacts" section.

Tinkoff Business - servicing corporate clients

For legal entities, Tinkoff Bank provides a telephone number. From another country, you can reach the call center operator by number +7 499 605 11 10 . In addition, you can use e-mail and send your letter to the address: [email protected]

Dmitry Udimov:

Friends, be careful and repost if possible so that others do not suffer. Today I came across a serious setup from Tinkoff Bank. I have been a loyal customer of this bank since 2010. I use bank debit products and recommend them to all my friends.
I was interested in the All Airlines bank product for accumulating miles from any airlines, and I fly often. I submitted an online banking application. The operator called me back a few hours later and began asking strange questions about my business partners and relatives, asking for their mobile phone numbers. I did not give a single contact number to the bank, and asked them not to call anyone and cancel my application altogether, after which the operator said that we could do without it and we continued to apply for the card.
The card was approved and issued to me, but after a few hours I found out that they began to call my relatives and probably friends and in general God knows who else of my friends and partners, asking them strange questions about me. This is, of course, completely fucked up from the bank, which I trusted so much.
Their debit products are good, but their credit products are still at a very low level. I regret that I did not read the reviews before applying for the All Airlines card, because I did not think that a bank could have 2 such different polarities - excellent debit products and low-level credit products.
Do not be fooled by this credit junk and miles from Tinkoff Bank, if you value your reputation, and immediately send **** operators who sell you loans. Keep in mind that after you recommend this bank to someone, they can then use the contact details of your friends as they want, and in my opinion this is a violation of confidentiality, because it may be that you no longer communicate with this person or are in a litter, and they call you, ask stupid questions and generally remind you of him.
P.S. My only mistake was that I recommended this bank to all my friends, relatives, colleagues and partners and all of them are its clients. But the bank is abusing this sensitive information and using their contact details for such punchy calls that can damage your reputation.

Tinkoff Bank response:

Hello.

As part of the consideration of the application, they can indeed call the numbers provided by the applicant. Calls have been verified. As you can see from the history of the issue, the call to the contact person was made before you asked the employee not to make calls to the indicated numbers.

We are sorry if the standard application process has caused you any inconvenience.

Greetings, my dear reader. Today in the article I want to discuss with you the situation that occurs with most of my clients. Tinkoff issues a lot of loans and everywhere, so situations very often arise that there is nothing to pay the loan, and the bank begins to call and write to the borrower very actively.

What should be done in such a situation, how to respond, how to communicate with bank employees, we will analyze in this article.

Features of Tinkoff Bank

This is the only bank in Russia that has been operating without offices for many years. The name of the bank fully corresponds to its owner. He founded it in 2006 on the model of one of the American banks. The main direction of this credit institution is credit cards. One of the first banks they issued mobile app. Until 2017, they did not have their own ATMs, now they are starting to develop this area.

I owe money to Tinkoff - what will happen now?

It doesn't matter which bank you owe money to, the way banks work is the same everywhere. At first, the bank calls you actively, some come. Then they disappear for six months or a year, some for two. At this time, fines and penalties are increasing. After the bank goes to court for a court order. If you cancel it, then after a while it comes out with a statement of claim. Taken out judgment. Next, the bailiffs initiate enforcement proceedings and you start withholding from official income (if you have any).

Of course, sometimes the script can go the other way, but in rare cases.

How to get rid of bank calls?

You can get rid of bank calls in different ways, you can read about them. You can also install the Blocker - Stop Collector application on your mobile phone. It allows you to block unwanted numbers. The best way is to change the number.

Do Tinkoff bank employees come home?

Tinkoff mainly works by phone with debtors. There are a lot of vacancies from this bank on the headhunter's website specifically for remote work. So if there is a need for work, you can try yourself.

Learn Ways to Write Off Debt

Employees of a collection agency under an agency agreement may come, but this is in rare cases. In any case, there is no need to be afraid of the arrival of collectors. Communicate calmly, take the position that you are very sorry that you are in debt. You will try to pay for it. But only through the court.

What to look for when owing Tinkoff Bank

Tinkoff loves to go into the shadows for a long time: for a year and a half, to wait until the fines and penalties increase significantly. And then goes for the court order. This is not to be missed and must be canceled immediately. How to do it, you can read

P.S. Dear friend, I hope this article was useful to you and that is why you will share it on social networks with your friends.

Sincerely, Alexander Izotov. Service Veles.