Vtb 24 telephone numbers of the heads of the organization. Hotline vtb

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VTB Bank 24 support service offers regular and future customers remote service. A whole staff of bank employees easily orient themselves in the company's proposals, advise individuals and legal entities.

You can call VTB 24 for free and find out the status of your personal account, exchange rates, interest on loans and deposits today. The majority of calls to the hotline are related to Internet banking, mobile application and lending. Please note that the list of questions is not limited, ask any questions related to the activities of PJSC VTB Bank.

Have a question for the representatives of the organization? Call the VTB 24 support service and get an operator's advice. Hotline VTB 24 works around the clock.

VTB Bank hotline number 24 for individuals

VTB 24 Bank provides a single telephone number for individuals. The call is free from mobile and home phones in the territory of the Russian Federation. The hotline has a navigational voice menu for switching to a specific department, operators work at any time of the day, including holidays.

In connection with the merger of VTB 24 Bank with VTB Bank, the information in this material is no longer relevant. Support coordinates of VTB Bank in this material >>>

The VTB 24 Bank Customer Service Center provides round-the-clock support. The specialists of the department provide any advice and assistance to all who apply by phone or online. You can also leave a complaint or appeal, which will be considered as soon as possible.

How to contact VTB 24 support

There are several ways to contact bank employees:

  1. Free number 8-800-100-24-24 allows you to make calls from any mobile or landline number.
  2. International number +7-495-771-78-24 designed for calls from abroad in roaming or from landline numbers.
  3. Fax number +7-495-980-46-66
  4. Also on the VTB 24 website you can order a call back from a specialist at your number. You need to go to the official resource of VTB 24 and open the "Order a callback" section located at the bottom of the page (see the screenshot below). In the menu for ordering a callback, be sure to indicate your full name, contact phone number and a consultation time that is convenient for you.

As soon as your application is received by the customer support center, a free worker will immediately contact you to resolve the issue. The waiting time for such a call back usually does not exceed a few minutes. If the bank consultant does not contact you for a long time, submit the application again, as your contact number may have been incorrect.

  1. A written request can be sent to the postal address of the main office of VTB 24.

Postal address of VTB 24 bank: 101000, Moscow, st. Myasnitskaya, 35

The free telephone hotline is available for calls around the clock. By making a call to the main VTB 24 support number, the client can listen to the voice menu items. Hints of such an autoinformer allow you to quickly find answers to frequently asked questions.

In order to proceed to the dialogue with the bank's consultant, you need to listen to the entire voice menu to the end and wait for a connection with the operator or press the button to connect. All incoming calls are processed on a first-come, first-served basis, so you may be asked to wait on the line for a while. As soon as one of the employees of VTB 24 is free, he will answer your call.

How to contact VTB 24 support online through the offsite bank or social network

In the event that it is not possible to call the hotline or all operators are busy, you can always leave a request on the bank's website. Online applications are considered as they are received, and a response is provided to the client within 24 hours. After solving your problem, the bank employee will definitely provide you with a detailed answer.

You can apply online as follows:

  1. Go to the official page of the VTB 24 website.
  2. Open the reviews section at the bottom of the page (see the screenshot just above).
  3. In the form that appears, fill in all the required fields with valid data.
  4. Provide your full name, phone number and email address.
  5. Describe your problem in as much detail as possible in the corresponding window.
  6. Indicate how it will be convenient for you to receive a response to your request - by SMS, e-mail or by phone, which are indicated in the questionnaire.
  7. Submit a service request and wait for a response from the bank's specialists.

Also, to communicate with online support workers, you can use the chat in any social network. In the official VTB 24 community, you can start a dialogue with a bank employee, where you should indicate the essence of your problem or appeal in as much detail as possible. The waiting time for a response in this case will not take much time.

To clarify some details about your question, the support specialist may need additional confidential data. Therefore, it is recommended to prepare all the necessary documents before applying - a passport, a client agreement number and a bank card. After finishing the online dialogue with the support service, it is recommended to log out of your account if you are using a public computer.