VTB 24 phone numbers of organization leaders. VTB hotline

All about security devices
11.11.2020
The maximum transfer amount to Sberbank Online is set for each type of transaction separately. The main objective of such restrictions is to ensure financial security
Transferring money from Qiwi to a bank card is easy. It is important to know how to make the payment go through quickly and financial losses to be minimal! Denet withdrawal features
There are 5 ways to easily transfer money from a bank card account to a Qiwi wallet. If you use remote services for managing QIWI cards and resources, you can
There are several basic methods for finding out the details of a Sberbank card. Let's look at the main ones. What do card details consist of? Bank card details
There are many ways to put money on a Sberbank card. The operation is carried out both through Sberbank services and through the resources of third-party organizations.
If you don’t know what balance is on your Sberbank card, this is not a problem. There are several methods of varying degrees of convenience that will help you with this. How to find out your balance
It is worth knowing how to return loan insurance in order to minimize your losses from servicing it. If the loan was for a large amount, then the insurance premium was high. Who
Compulsory deposit insurance is a special system that ensures that depositors receive funds stored on deposits when the bank’s license is revoked or when
Want to put all your money in one bank? This may seem like a good idea, but let’s try to figure it out whether it can be done. Is it permissible to open two identical
The largest Russian banks offer profitable deposits for pensioners: VTB, Gazprombank, Post Bank, Sberbank and others. On average, investors will be able to receive 5.35-9

VTB 24 bank support service offers remote service to existing and future clients. A whole staff of bank employees can easily navigate the company’s offers, advise individuals and legal entities.

You can call VTB 24 for free and find out the status of your personal account, exchange rates, interest on loans and deposits today. Most calls to the hotline are related to Internet banking, mobile application and lending. Please note that the list of questions is not limited; ask any questions related to the activities of PJSC VTB Bank.

Have a question for representatives of the organization? Call the VTB 24 support service and get operator advice. The VTB 24 hotline operates around the clock.

VTB 24 Bank hotline for individuals

VTB 24 Bank provides a single telephone number for individuals. The call is free from mobile and home phones in the Russian Federation. The hotline has a navigation voice menu to switch to a specific department; operators work at any time of the day, including holidays.

Due to the merger of VTB 24 Bank with VTB Bank, the information in this material is no longer relevant. Contact details for VTB Bank support in this material >>>

The VTB 24 Bank customer service center provides 24/7 support. The department’s specialists provide any advice and assistance to anyone who contacts us by phone or online. You can also leave a complaint or appeal, which will be considered as soon as possible.

How to contact VTB 24 support service

There are several ways to contact bank employees:

  1. Toll free number 8-800-100-24-24 allows you to make calls from any mobile or landline number.
  2. International number +7-495-771-78-24 designed for calls from abroad while roaming or from landline numbers.
  3. Fax number +7-495-980-46-66
  4. Also on the VTB 24 website you can order a call back from a specialist using your number. You need to go to the official VTB 24 resource and open the “Order a call back” section at the bottom of the page (see screenshot just below). In the callback order menu, be sure to indicate your full name, contact phone number and a consultation time convenient for you.

As soon as your request is received by the customer support center, an available employee will immediately contact you to resolve the issue. The waiting time for such a call back usually does not exceed several minutes. If the bank consultant does not contact you for a long time, fill out the application again, as your contact number may have been entered incorrectly.

  1. A written request can be sent to the postal address of the VTB 24 head office.

Postal address of VTB Bank 24: 101000, Moscow, st. Myasnitskaya, 35

The toll-free hotline is available for calls 24 hours a day. By calling the main VTB 24 support number, the client can listen to the voice menu items. Hints from such an autoinformer allow you to quickly find answers to frequently asked questions.

In order to start a dialogue with a bank consultant, you need to listen to the entire voice menu to the end and wait for a connection with the operator or press the button to connect. All incoming calls are processed on a first-come, first-served basis, so you may be asked to wait on line for some time. As soon as one of the VTB 24 employees is free, he will answer your call.

How to contact VTB 24 support online through the bank’s offsite or social network

If it is not possible to call the hotline or all operators are busy, you can always leave a request on the bank’s website. Online applications are considered as they are received, and a response to the client is provided within 24 hours. After solving your problem, the bank employee will definitely provide you with a detailed answer.

You can submit your application online as follows:

  1. Go to the official page of the VTB 24 website.
  2. Open the reviews section at the bottom of the page (see screenshot just above).
  3. In the form that appears, fill in all the required fields with valid data.
  4. Provide your full name, phone number and email address.
  5. Describe your problem in as much detail as possible in the appropriate window.
  6. Indicate how it would be convenient for you to receive a response to your request - by SMS, email or telephone, which are indicated in the questionnaire.
  7. Submit a service request and wait for a response from bank specialists.

You can also use chat on any social network to communicate with online support workers. In the official VTB 24 community, you can start a dialogue with a bank employee, where you should indicate in more detail the essence of your problem or request. In this case, the waiting time for a response will not take much time.

To clarify some details about your question, a support specialist may need additional confidential information. Therefore, it is recommended to prepare all the necessary documents before applying - passport, client agreement number and bank card. After finishing the online dialogue with the support service, it is recommended to log out of your account if you are using a public computer.